Disclosure Statement
Information we are required to Disclose to You
As a Tax & BAS Agent, our work for you is performed in accordance with the Tax Agent Services Act 2009. Under this Act, the Tax Agent Services (Code of Professional Conduct) Determination 2024 requires that we make the following disclosures to you:
- We are required to report any matters that could significantly influence your decision to engage us (or continue to engage us) for a Tax Agent Service from 1 July 2022 onwards.
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- Andrew Price (Partner/Director), intends reducing his hours back to 3 days per week from 01/07/2025, at this time Andrew will have limited capacity to take on new clients. We encourage any potential new clients to contact Andrew or anyone of our team to discuss your options.
- We do not believe that there are any other relevant issues to report. If you have any queries please contact our office to discuss this matter further.
2.The Tax Practitioner’s Board maintains a register of Tax Agents and BAS Agents. You can access and search this register here: https://www.tpb.gov.au/public-register
3. If you have a complaint about our accounting services, you will need to contact your Accountant in the first instance with details by phone or email. If they are unable to resolve your complaint within 3 business days, please contact Richard Kemp our Practice Manager by phone (03 5382 3001) or email on richardk@wattsprice.com.au.
Your complaint will be investigated by our Practice Manager or a Director of the firm. We will provide you with email acknowledgement of receipt of your complaint and our understanding of the circumstances. The email will inform you that we will attempt to resolve your complaint with 14 days and will outline the dispute resolution process.
If you are unhappy with the outcome that we propose to you, you can then make a complaint to the Tax Practitioners Board (TPB) using the link listed above. The TPB will send you an email to acknowledge the receipt of your complaint and review and risk assess your complaint. If you are unhappy with how the TPB has dealt with your complaint, the above link includes details about your review rights and who can further assist you.